Return & Refund Policy

Return & Refund Policy – VoQari™ 🔁

At VoQari™, we want you to feel confident when purchasing our fabric products. If something isn’t quite right with your order, our return and refund policy is designed to provide a clear and practical solution.

1. Return Conditions

You may request a return within 30 days of receiving your order if the following requirements are met:

• The item has not been used and remains in original condition
• All original packaging, accessories, and components are included
• Proof of purchase is provided (such as an order confirmation or receipt)

Items that do not meet these conditions may not qualify for a refund.

2. Initiating a Return

To start a return request, please contact our support team:

📧 Email: info@boltfabricboutique.com

Once your request is reviewed and approved, we will provide:

• Step-by-step return instructions
• The correct return shipping address
• A return label if applicable

⚠️ Returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 72 hours and include photos of:

• The item received
• The external packaging
• The shipping label

After evaluation, we will determine an appropriate solution, such as a replacement or refund.

4. Items Not Eligible for Return

Certain items cannot be returned, including:

• Products that have been used, altered, or modified
• Custom or personalized textile items
• Gift cards
• Clearance or final-sale products

If you are unsure, please contact us before sending the item back.

5. Exchanges

If you would like to exchange a product:

• Contact us to obtain return approval
• Return the original item following our instructions
• Place a new order for the replacement item

This helps ensure faster processing and availability.

6. EU Customer Rights 🌍

Customers located in the European Union may cancel or return orders within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This is offered in addition to our standard 30-day return policy.

7. Refund Processing 💳

After receiving and inspecting the returned item, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
• Processing may take up to 10 business days, depending on your payment provider

If your refund has not been received after 15 business days, please contact us.

8. Return Address

Return shipping details and the correct address will be provided after your request has been approved.

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

📧 Email: service@voqari.com

At VoQari™, we aim to keep the return process clear, fair, and easy—so you can shop with peace of mind while enjoying fabric products that bring comfort and style into your home. 🧵🏡✨